Disclosure statement

20/4/26 [v10]

Our company

Next Door (FSP1005090, trading as Next Door) is a Financial Advice Provider licensed and regulated by the Financial Markets Authority to provide financial advice. You can search our registration on the Financial Service Providers Register.

Our duties and obligations to you

Next Door and our advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We:

• give priority to your interests
• exercise care, diligence, and skill
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services
• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services

Our services

Our advisers will help you choose a loan that matches your financial situation, goals and aspirations from our panel of lenders, along with helping you obtain an approval.

Our lenders

We provide financial advice about mortgages provided by the following lenders:

• ASB
• BNZ
• ANZ
• Westpac
• Kiwibank
• SBS
• Co-operative Bank
• Pepper Money
• Bank of China
• Avanti
• Heartland
• First Mortgage Trust
• AIA
• Liberty
• GEM

We can also assist with mortgages that include a YouOwn (shared ownership) component.

Our fees and costs

Next Door does not charge clients fees, expenses or any other amount for the financial advice we provide. You will not be invoiced or asked to pay any fees to us at any time. Some of our non-bank lenders add a broker fee to their loans and commercial loans also incur a broker fee added by the lender.

Our commissions

Next Door is paid in the form of commission from our lenders through which we place business. Commission is in the form of an upfront payment and some financial institutions provide an ongoing commission paid monthly or quarterly as well. Both of these figures are calculated as a percentage of the loan provided to you by the lender. The upfront sum is payment by the lender for providing you with mortgage advice related to its products and the ongoing monthly commission (if applicable) is paid to provide you with continued service and support over the term of your mortgage.

The upfront commission payment ranges from 0.55-0.9% of the loan amount depending on the lender. The commission rate will be confirmed in your Statement of Advice.

To ensure our advisers prioritise our clients' interests we follow an advice process that ensures our recommendations are made appropriately, based on clients' goals and circumstances.

Privacy and your personal information

To give you financial advice, we need to collect, use and share personal information about you. Where reasonably possible that information is provided directly by you. You consent to us collecting, holding and using that information for the purposes of providing advice, supporting our recommendations, and meeting our legal and regulatory obligations.

There may be times when we need to collect personal information about you from other sources. This can include product providers, your other advisers, publicly available records, or information required for compliance with anti-money laundering and other regulatory requirements.

You can ask at any time to access or correct the information we hold about you.

Conflicts of interest and incentives

To ensure that we prioritise your interests above our own, we follow an advice process that ensures our recommendations are made based on your individual goals and circumstances. We complete registers of conflicts of interests, and any gifts and incentives we receive.

Reliability history

There have been no Professional Indemnity insurance or negligence claims, disputes resolution actions, or disciplinary actions brought against us.

If you have a complaint

If you are not satisfied with our service or financial advice, please tell us as soon as possible.

0800 562 010, francine@nextdoor.kiwi, 71 Lowe Street, Gisborne 4010

When we receive a complaint:

• We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately
• If we are unable to resolve your complaint immediately, we will acknowledge your complaint within two business days. We may contact you to get further information about your complaint
• We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint
• We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so

If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints process, you can contact our external disputes resolution scheme, Financial Services Complaints Limited. Financial Services Complaints Limited provides a free and independent dispute resolution service that may help to resolve your complaint if we haven't been able to do so to your satisfaction. Complaints should be raised with FSCL within three months of receiving Next Door's decision letter.

To contact Financial Services Complaints Limited:

0800 347 257, complaints@fscl.org.nz, Level 4, Sybase House, 101 Lambton Quay, Wellington 6011

You can contact us

Next Door FSP1005090 is the Financial Advice Provider

0800 562 010, info@nextdoor.kiwi, 71 Lowe Street, Gisborne 4010